Return Policy

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Details about Return Policy at VXDIAG.co.uk
 
First, the item you received has a quality problem.

If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange the free exchange or return service for you.

We have a 30-day return policy. All parts must be returned within 30 days of delivery.  We do not accept any returns after 30 days, with no exceptions. After you send the package back, please share us the exact tracking details so that we could track the package online and get it back in prompt. 
 
Second, you are not satisfied with the item you bought at VXDIAG.co.uk

We can also accept returns within 30 days if you are not satisfied with the item you bought, you can get a partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customers need responsible for both shipping fees.
 
Third, you order the wrong item from us.

You can also return back the wrong item to get a partial refund (minus the shipping cost), or exchange the right item, the customer is responsible for the extra shipping cost.
 
Fourth, we send you the wrong item.

We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.

How much will be my refund?

Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. 

Where you shall send back the package to?

We have warehouse in EU, UK, Hongkong and Shenzhen. Items will sent from those 4 warehouses.
No matter where the package was sent out to you. If you want to return it, you can only send it back to the Shenzhen warehouse. Other addresses are not acceptable. 

At last, in some particular situations, our return policy can be open for you after our customer service learns your particular problem. Please contact our customer service for this situation.